Refund Policy

Last updated: 26 September 2026

We want you to be satisfied with Veildoc. This policy applies to all paid plans.

14-day money-back guarantee

If you are not happy with a paid plan, you can request a full refund within 14 days of your first payment, or of any renewal payment, without having to give a reason.

How to request a refund

• Our payments are processed by Paddle.com, our reseller and Merchant of Record. You can request a refund through the link in your Paddle receipt email or at paddle.net.
• You can also write to hola@veildoc.online with the email address of your account, and we will arrange it.

Refunds are returned to the original payment method. Once a refund is issued, the paid plan ends and the account returns to the Free plan.

Cancellation

You can cancel your subscription at any time from your account page. Cancellation stops future renewals; you keep access and credits until the end of the period already paid.

Free plan

The Free plan is free of charge and therefore not subject to refunds.